EduNet Frequently Asked Questions
What is EduNet?
EduNet is an Ultra-Fast Fibre based solution that connects schools, educational institutions and content providers to each other, offering high speed, cost effective collaboration and flat rate access to the public Internet. There have been more than 70 schools/institutions connected to EduNet over the last six years, making us the education collaboration experts.
What is the CIR?
Your EduNet Access service comes with 10Mbps of CIR (Committed Information Rate) - this is a guaranteed minimum speed that the service will
run over. It is possible to increase the CIR in blocks of 10Mbps for an additional monthly fee.
Please note this is not a CIR on the Internet Service, but rather on the underlying access.
What is the EduNet Contention Rate?
To ensure schools connected to EduNet experience a quality service For the past year Edunet has been contended at around 5:1 - which means you will only share your service with up to 5 other users (some service providers offer a 50:1 rate).
What is the Contention Rate?
'Contention Ratio' refers to how many users are sharing the data capacity on a provider's line. To put it even simpler, it's a count of how many customers are using the same main internet line as you.
If your contention ratio is 20:1, for instance, that means twenty customers are using one line. Standard contention ratios are from 20:1 to 50:1
With Fibreplus we provide business grade low contention connections at 10:1 or less
Look at our InfiNet product for 10:1 contention and experience a quality service.
Or do you need no contention (1:1) then look at our DirectNet product with 1:1 contention.
Who am I contending with?
Does you intertnet dip out from 3pm every day? chances are you are contending with not only other businesses but also the household users.
Fibreplus connections for business use a business only network, and our education connections use an education only network.
How does contention ratio affect my internet?
When your contention ratio is high - meaning a lot of people are connected to the same line as you - it can potentially drag down your internet speeds.
If the line you have access to is a 100Mb, for example, you can easily get speeds of up to and over 80Mb on a good day. But if your contention ratio is 50:1, with 50 people connected to it, and you're all using it at once… then you can drop down to 2Mb.
That means that if you're in an area with a high contention ratio, you'll probably get slower speeds when more people are online.
Think of it like a road. Each customer has 1000 cars, with no contention 1000 cars can travel down a motorway and reach the speed limit 100KMph, at 20:1 at peak times that 20,000 cars trying to go down the motorway at the same time, they won't be able to go very fast and might cause a jam. Even worse at 50:1 that 50,000 cars going down the same road at the same time it's likely to be very slow or even stop/start traffic.
Can I find out the contention ratio in my area?
With other suppliers Not really, no. Contention ratio isn't something providers tend to advertise these days. Contention is a way to reduce the cost of intenet, the cheap deals aren't always the best.
With Fibreplus, yes, we provide quaility internet connections and are happy to share our contention rates as we know the are low.
What is the minimum contract length?
We don't believe in locking you in for an extended period, so our minimum term is one year only.
Where is EduNet currently available?
We can offer EduNet services to all schools in the following UFB areas - Auckland, Hamilton, Tauranga, New Plymouth, Napier/Hastings,Wellington and Christchurch. Please note the Super User Starter Pack is only available to Auckland schools.
Can I increase my EduNet Internet bandwidth during my contract term?
You can increase your bandwidth at any time by adding an additional block of 10Mbps to your service. The additional monthly charge for this will be added to your bill and you will pay a one-off charge of $185 + GST.
What is the difference between national and international traffic?
You can access all national websites and peering traffic and collaborate with other EduNet schools at up to the maximum speed of your access connection. Your access speed to international, Telecom and Telstra Clear hosted websites will be at the speed of your choosing. Typically most of our schools' traffic patterns are 65% international, 28% national and 7% Telecom and TelstraClear.
What is Peering and Collaboration?
Collaboration refers to traffic (computer access/sharing) between schools linked on the EduNet network, for example, sharing teaching via
video link. All collaboration traffic is at up to the maximum speed of your EduNet Access speed.
Peering refers to Educational Content providers that we have directly connected into our EduNet network. This means that you don't have to go out over the public Internet to access their content and can access it at high speeds and quality. Peering content providers include Microsoft, eTV, TVNZ, Media Works, KnowledgeNet, EDUSERVE, EDUGUARD and EDUVAULT.
Can my school get EduNet?
EduNet for schools is available to any schools currently listed with the Ministry of Education. EduNet is also available to PTEs who are registered with NZQA.
How does my school get EduNet?
Contact FibrePlus on 0800 EDUNET (0800 338 638), we are your certified EduNet Resellers
Does our school need to register to use EduNet?
We do not require any complicating registration process.
From time to time we offer special pricing discounts on EduNet this may require a simple registration of interest.
You can simply talk to us about your needs when you contacted by us with phone calls or emails.
If you come across our website, don’t hesitate to call us to 0800 338 638. We will get your school connected to Ultra-Fast Internet within just a few days for your teachers and students to have better learning environment.
How is FibrePlus different?
We offer the lowest contended service in NZ along with direct connections with no contention. We are happy to provide all the information you require to make a decision that suits you and your school.
Feel free to call one of our helpful staff on 0800 EDUNET (0800 338 638)
Why choose EduNet?
EduNet For Public Schools
EduNet Standard has a low contention ratio of 6:1 or less
EduNet Plus offers no contention for schools that require this level of connectivity.
EduNet For PTEs
EduNet Standard has a low contention ratio of 6:1 or less.
EduNet Plus offers no contention for PTEs that require this level of connectivity
An education network (IPVPN) solution which connects education providers, such as PTEs and schools with multiple locations to each other, their suppliers and the internet
Reliability & Quality
* EduNet is not a re-badged consumer service, it is specially designed to be dedicated to the Education market
* Vector Communications is part of Vector, one of the largest owners and managers of multi-network infrastructure in NZ
* The staff at FibrePlus are professional EduNet UFB specialists
* EduNet gives schools unmetered access to rich content, educational services and national internet at up to 1 Gbps, with EduNet Internet at up to 100 Mbps
* Schools can control their ICT spending with flat-rate charging, and have the option to effectively outsource services to the Cloud for further savings
Fibre solutions where possible utilise the Vector network for speed and quality. Vector has an established presence in the major centres in NZ. For further reach we can also deliver solutions on the UFB network
Fibreplus is a certified EduNet Partner