Frequently Asked Questions
What is the Committed Information Rate?
The UFB network comes with 10Mbps of CIR (Committed Information Rate) - this is a guaranteed minimum speed that the service
will run over. It is possible to increase the CIR in blocks of 10Mbps for an additional monthly fee.
Please note this is not a CIR on the Internet Service, but rather on the underlying access.
What is the Contention Rate?
'Contention Ratio' refers to how many users are sharing the data capacity on a provider's line. To put it even simpler, it's a count of how many customers are using the same main internet line as you.
If your contention ratio is 20:1, for instance, that means twenty customers are using one line. Standard contention ratios are from 20:1 to 50:1
With Fibreplus we provide business grade low contention connections at 10:1 or less
Look at our InfiNet product for 10:1 contention and experience a quality service.
Or do you need no contention (1:1) then look at our DirectNet product with 1:1 contention.
Who am I contending with?
Does you intertnet dip out from 3pm every day? chances are you are contending with not only other businesses but also the household users.
Fibreplus connections for business use a business only network, and our education connections use an education only network.
How does contention ratio affect my internet?
When your contention ratio is high - meaning a lot of people are connected to the same line as you - it can potentially drag down your internet speeds.
If the line you have access to is a 100Mb, for example, you can easily get speeds of up to and over 80Mb on a good day. But if your contention ratio is 50:1, with 50 people connected to it, and you're all using it at once… then you can drop down to 2Mb.
That means that if you're in an area with a high contention ratio, you'll probably get slower speeds when more people are online.
Think of it like a road. Each customer has 1000 cars, with no contention 1000 cars can travel down a motorway and reach the speed limit 100KMph, at 20:1 at peak times that 20,000 cars trying to go down the motorway at the same time, they won't be able to go very fast and might cause a jam. Even worse at 50:1 that 50,000 cars going down the same road at the same time it's likely to be very slow or even stop/start traffic.
Can I find out the contention ratio in my area?
With other suppliers Not really, no. Contention ratio isn't something providers tend to advertise these days. Contention is a way to reduce the cost of intenet, the cheap deals aren't always the best.
With Fibreplus, yes, we provide quaility internet connections and are happy to share our contention rates as we know the are low.
What is the minimum contract length?
We don't believe in locking you in for an extended period, so our minimum term is one year only.
Where are InfiNet and DirectNet currently available?
We can offer EduNet services to all businesses in the following UFB areas - Auckland, Hamilton, Tauranga, New Plymouth, Napier/Hastings,Wellington and Christchurch. Please note the Super User Starter Pack is only available to Auckland businesses.
Can I increase my bandwidth during my contract term?
You can increase your bandwidth at any time by adding an additional block of 10Mbps to your service. The additional monthly charge for this will be added to your bill and a one-off change fee.
How unlimited is unlimited?
If you want to get the most out of the web, you should be able to use the net without keeping one eye on your usage. Our unlimited is really unlimited and doesn't contain data gaps. All Fibreplus packages have no data cap, subject to a fair use policy.
Why does my speed on UFB sometimes drop?
If you are downloading from NZ based websites your speed should be nice and fast. But, if you access and downloaded from overseas websites congestion can occur at busy times. Unfortunately, this congestion will affect your speed, even on UFB. You may also want to consider our DirectNet service for no contention. The UFB network has a CIR(see above) of 10Mbps this can also be a contributing factor, fibreplus connection utilising the Vector Communications network are not subject to this and received the full benefits of the only MEF verified network in New Zealand.
What's the difference between UFB and Fibre?
Fibre refers to Fibre optic technology - the way in which an internet connection is established, using light instead of electricity to carry signal. Ultra-Fast Broadband (UFB) is the name of the New Zealand government's plan to roll out Fibre to more than 830,000 homes and businesses. More than $1.3 billion will be invested by the government to make Fibre more affordable and accessible to New Zealanders.
Feel free to call one of our helpful staff on 0800 338 638
Why choose our business packages?
High performance business Internet service at a flat monthly rate. With bandwidth adaptable to your needs, no limit on the total volume of traffic, and low contention, InfiNet is specially designed for companies throughout NZ
If your business requires adjustable bandwidth, high speed, dedicated access to both international and domestic Internet with no limit on the total volume of traffic and with NO contention, DirectNet is the right fit for your company
If your business operates outside the normal Business Hours, DirectNet Off-peak can be used to boost your Out-Of-Hours Bandwidth
Business grade internet on a MEF certified network With low (10:1) to no contention options. The vector network provided speeds up to 1Gbps. We can also provide upto 100Mbps connections on the UFB network
All fibre plus packages are fixed price with no data caps this provides certainty and budget control with no surprises
Future proof & Flexible
Fibre solutions provide long term solutions with flexibility to increase you bandwidth as your business and or requirements grow
Fibre solutions where possible utilise the Vector network for speed and quality. Vector has an established presence in the major centres in NZ. For further reach we can also deliver solutions on the UFB network